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Legal Notice/Privacy

As of: February 2020

Eberspächer is pleased to welcome you to this website, and we appreciate your interest in our company and our products.

I. Data protection

1. Information on data processing for visitors to our website
We process personal data that are created when you visit our website, or which you provide in accordance with data protection laws.

You can always visit our website without providing personal data. Personal data are acquired solely for technical reasons when required for the use of our website or when you use certain features offered on our websites, such as contact forms. The personal data acquired are used to enable the desired features.

When you visit our website, our web servers save the following information as standard: the IP address that was assigned to you by your internet service provider, the website from which you arrived at our site, the web page you are visiting, possible downloads, the amount of data requested, search terms, and the date and time. These data are held for a period of three months. We use this information to identify and remedy possible security risks or website malfunctions. The legal basis for this data processing is Article 6(1)(f) GDPR (General Data Protection Regulation), according to which data processing is permissible for the protection of legitimate interests. Our legitimate interests are to ensure website functionality and ensure early detection and prevention of cyber attacks. 

We also collect your data when you contact us using the contact form available on the website or in any other way. Unless specified otherwise in connection with the contact form, we will use this data only for the purpose of responding to your request and for technical administration. You may be asked to provide further personal data. These data are voluntary and will only be used by us to handle your inquiry. The legal basis for the processing of your data where use of the contact form is concerned is Article 6(1)(b) GDPR (General Data Protection Regulation), if the data are required for entering into or for the performance of a contract.

2. Information on the use of cookies and similar technology
Eberspächer uses cookies in order to implement certain functions on our website that are required for technical reasons, to understand how our offers are used, to continuously optimize our websites and to provide you with the content that you need. Cookies are small text files that a website stores on your hard drive. Cookies cannot cause any damage to your computer, execute programs or contain viruses. In place of cookies, we may use what are known as web beacons or similar common technology that store (sometimes temporarily) information on specific users and user processes. You can prevent cookies from being stored on your computer via your browser settings at any time; please use your browser's settings or help function to do this. This may prevent you from using certain features on our website. Eberspächer uses cookies for various purposes. The different types of cookies are listed below.

Technical cookies
For the most part, these cookies enable you to use the features on the site, e.g. to retain form data (e.g. in a contact form) or to control what information is displayed (e.g. the cookie banner). The legal basis for the processing of data in connection with technical cookies is Art. 6, Para. 1 (b) GDPR. It is not possible to disable technical cookies.

Analytics cookies
Other cookies enable analysis of website use for statistical purposes. They allow us to learn, for example, what content on our website is particularly relevant for our users and what end devices are used to access the site. This allows us to make our website more interesting for our users. The information on the browsers and end devices used allows us to adapt our site design to suit the most important browser types. We use these cookies only with your consent. The legal basis for the processing of data in connection with analysis cookies is your consent (Art. 6, Para. 1 (a) GDPR). You can withdraw your consent by visiting cookie settings and changing the relevant setting.

Marketing cookies
We also use cookies for advertising and marketing purposes in order to enable targeted adverts and to show you advertising on external websites (e.g. on Google or Facebook) for products and offers that you were interested in on our website or that match content that we believe is of interest to you. General information about possible interests of our website users and of other users that is collected by third parties on other websites is also used to enable the targeted advertising of our content (known as retargeting). For this purpose, the information is saved to a cookie identifier. The information cannot identify you as an individual but is recognized purely on the basis of your end device. When the cookies are deleted, the advertising content is no longer personalized. We use these cookies only with your consent. The legal basis for the processing of data in connection with marketing cookies is your consent (Art. 6, Para. 1 (a) GDPR). You can withdraw your consent by visiting cookie settings and changing the relevant setting.

We advise that under certain circumstances some of our websites have cookies that are not directly related to Eberspächer. If you visit a site with content that has been embedded by third parties (e.g. YouTube or Issuu), these third parties may have placed their own cookies. Eberspächer can neither influence the use of these cookies nor access them due to the way they function; they can only be accessed by those who have originally placed them there. Please refer to the websites of the third parties in question for more information.

Cookie information

Further information on the different types of cookies

Google Tag Manager
We use Google Tag Manager, a service that is offered for users in the European Economic Area, Switzerland and Liechtenstein by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") and for all other users by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Tag Manager helps us to manage the tools and external services that we use on our websites and allows us to use what are known as tags. A tag is a code element that is inserted into the website source code and can, for example, control which site elements or service primitives (operations) and tools are enabled and loaded and in what order. Google Tag Manager itself does not collect any personal data. The tool can be used to trigger other tags that may themselves collect data and that are further outlined in these guidelines on data protection. You can read more about Tag Manager in the information provided by Google. Tag Manager is required for technical reasons.

Usercentrics
We use a tool provided by Usercentrics GmbH, Sonnenstrasse 23, 80331 Munich, Germany ("Usercentrics"), to display the cookie banner and to save, manage and document your cookie preferences. A cookie is used in conjunction with Usercentrics to save your cookie settings preference for the Eberspächer website. The Usercentrics tool is required for technical reasons.

Google Analytics
Our website uses the web analytics service Google Analytics, which is offered for users in the European Economic Area, Switzerland and Liechtenstein by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") and for all other users by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies with a validity of 38 months to record your access data when you visit our website. Google compiles this access data to create anonymous usage profiles on our behalf and transfers them to a USA-based Google server. Your IP address is anonymized beforehand. We are therefore unable to recognize which user profiles belong to which particular users. We therefore cannot identify you or determine how you use our website based on the information collected by Google. In the exceptional event that personal data is transferred to the USA, Google has also complied with the EU-US Privacy Shield. Google has thus undertaken to guarantee the European data-protection principles and also the local data-protection level for data processed in the USA.

Google will use the information obtained through the cookies on our behalf to evaluate the use of the website, to compile reports about website activity, and to provide us further services associated with use of the website and the Internet. You can also find further information on this in the Google Analytics data protection statement.

The cookies used in connection with Google Analytics are analytics cookies. We use these cookies only with your consent. You can disable Google's web analytics at any time by visiting cookie settings and changing the relevant setting. In addition to this, you also have the following options:

  • You can install the deactivation plug-in provided by Google in your Firefox, Internet Explorer or Chrome browsers using the following link from Google (this option does not work on mobile devices): Link to browser plug-in

Google Ads conversion tracking
We also use Google Ads Conversion Tracking, an analytics service from Google. Google Ads places a cookie on your computer ("conversion cookie") if you accessed our website via a Google ad. These cookies expire after 30 days and are not used for personal identification. If you visit specific sites of ours when the cookie has not yet expired, both Google and Eberspächer can recognize that a user has clicked on the ad and was thus redirected to our site. Every Ads customer receives a different cookie. This means that cookies cannot be monitored via the websites of Ads customers. The information retrieved by conversion cookies is used to create conversion statistics for Ads customers who have opted for conversion tracking. Ads customers receive data on the total number of users who have clicked on their ad and been redirected to a site with a conversion tracking tag. However, these customers will not receive any information that can identify the user.

The cookies used in connection with Google Ads Conversion Tracking are marketing cookies. We use these cookies only with your consent. You can disable these cookies at any time by visiting cookie settings and changing the relevant setting. Please refer to Google's privacy policy for more information.

Google Ads
Through targeted advertising on Google's sites and those of its partner network, we use Google's remarketing technology to reconnect with users who have already visited our website and are interested in our offers. Cookies are used to display the ads. User behavior on the website is analyzed with cookies, and the resulting analysis is used for targeted product recommendations and interest-based advertising.

The cookies used in connection with Google Ads are marketing cookies. We use these cookies only with your consent. If you do not wish to receive interest-based advertising, you can disable these cookies at any time by visiting cookie settings and changing the relevant setting, or you can disable Google's use of cookies for these purposes by visiting https://www.google.de/settings/ads/onweb. Alternatively, you can disable the use of cookies by third parties by visiting the Network Advertising Initiative’s opt-out page NAI (Network Advertising Initiative).

Please note that Google has its own privacy guidelines, which are independent of ours. We have no influence on this content and cannot assume any responsibility or liability for these guidelines and procedures. Please refer to Google's privacy policy for more information.

Facebook remarketing
For marketing purposes, we use Facebook's conversion and retargeting tags (also known as the Facebook pixel), a service provided by Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA ("Facebook"). We use the Facebook pixel to assess the effectiveness of Facebook advertising (conversion) and to show you targeted advertising on the basis of your interest in our products (retargeting).

For this purpose, Facebook processes data that has been collected via cookies and similar technology on our websites. Facebook is thereby notified that you visited our website using an end device with a particular IP address. If you have a Facebook account, Facebook can, depending on your privacy settings, match your visit to our website to your Facebook account and use this information to place targeted Facebook ads.

Facebook can transfer and save the data arising from this process to a server in the USA for analysis. In the event that personal data is transferred to the USA, Facebook has complied with the EU-US Privacy Shield, thereby ensuring that it observes European data-protection principles.

The cookies used in connection with Facebook are marketing cookies. We use these cookies only with your consent. You can prevent Facebook from collecting your data at any time by visiting cookie settings and changing the relevant setting. If you have a Facebook account, you can make further changes to how your data is processed in connection with Facebook ads by visiting your account's privacy settings. Please refer to Facebook's data policy for more information on how it processes data.

Google Maps
We use Google Maps on our sites to display geographical information in a visually accessible way and to help you find dealers. Google Maps is a mapping service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. In order for the Google map material we use to be integrated and displayed in your web browser, your web browser must connect to a Google server (which may be based in the USA) when you visit the contact page. Google is hence notified that the contact page of our website has been accessed from the IP address of your device. In the event that personal data is transferred to the USA, Google has complied with the EU-US Privacy Shield.

If you access the dealer search function on our website while logged into your Google profile, Google can link this event to your profile. If you do not wish your Google profile to be linked with our website, you must log out of Google before visiting our contact page. Google stores your data and uses it for advertising purposes, market research and personalized presentation of Google Maps. You may deny Google permission to collect this data. For more information, please refer to Google's Privacy Policy and the Google Maps/Google Earth Additional Terms of Service.

3. Consent and your rights regarding privacy
All personal data that you provide on the Eberspächer website will only be used without your specific consent for the purpose for which you provided them (e.g. preparation of a quotation), and for technical administration. You will be informed about the intended use of the data you have entered, and may be asked for permission for their further use. The legal basis for data processing in these cases is consent in accordance with Article 6(1)(a) GDPR (General Data Protection Regulation). Your consent is always voluntary and you can revoke it at any time with immediate effect.

In addition, even if you have given your consent, you may object at any time to your personal data being used for marketing or for market research and surveys, and may request information about these saved data. You can also have the personal data that we have saved corrected, blocked or deleted. Please contact the relevant body specified in the Legal Notice in writing or by e-mail. Please note that data required to process outstanding services or to assert our rights and any claims cannot be deleted. This also applies to data that we must store in accordance with the law. Such data will initially be blocked.

Insofar as the service providers named in this declaration process your data outside the European Union, we will ensure that these service providers guarantee a level of data protection equivalent to that of the European Union, either contractually or otherwise. You may request a copy of these guarantees via the contacts mentioned in the Legal Notice.

Finally, you also have the right to request an electronic copy of the information we process as part of a contract or based on your consent (known as the right to data portability).

4. Changes to the privacy policy
Eberspächer reserves the right to change its privacy policy at any time without prior notice. We therefore recommend that you regularly keep up to date with any changes.

5. Contact for privacy
If you have any questions regarding the processing of your personal data, you can contact us at any time at datenschutz[at]eberspaecher.com with your requests for information, suggestions or complaints. We will take care of your concern immediately. You also have the right to file a complaint with your Data Protection Authority.

Copyrights
© 2020 Eberspächer Climate Control Systems GmbH, Esslingen, Germany for all pages of this website.

II. Legal Notice on the website content

1. All rights reserved 
Text, images, graphics, sound, animations and videos, and their arrangement on the Eberspächer website, are protected by copyright and other industrial property rights. The content of this website may never be copied, distributed, changed or made accessible to third parties for commercial purposes without Eberspächer’s consent. Furthermore, some Eberspächer websites contain images that are subject to the copyright of third parties.

Press images may only be used for editorial purposes within the scope of journalistic reporting on the Eberspächer Group, crediting the source as “Eberspächer”. Printing and publication are royalty-free. However, we would ask you to send us a sample copy in the case of print media and a brief notification in the case of electronic media (Internet). For any other use or commercial use of the images, you are required to obtain the prior written consent of the Eberspächer press office.

2. No guarantee
These websites have been compiled with the greatest possible care. Nevertheless, Eberspächer cannot provide any guarantee for the freedom from error and accuracy of the information contained. The information on these websites also represents no express and/or independently declared guarantee.

3. No license
Eberspächer wishes to present itself to you with an innovative and informative website. We hope you like this website as much as we do. The intellectual property contained within such as patents, trademarks and copyrights is protected. This website grants no license for the use of the intellectual property of Eberspächer or third parties.

4. Links
Eberspächer assumes no responsibility for the website content of other companies or other third parties that are reached via links on our websites, as Eberspächer has no influence on such content. Eberspächer therefore expressly declares that it does not claim ownership of the content on the linked pages in any way. Sole liability for damages resulting from the use of third-party sites reached via these links lies with the provider of said sites. Affiliated companies have sole responsibility for the content of their websites. If you discover any illegal content in a specific online service accessed via a link on our website, we will disable the link immediately on notification. Please refer to the contact details provided in the Legal Notice.

5. Products and prices
Information on the scope of supply and services, appearance, prices, dimensions and weights of the products contained on the websites reflect the knowledge available at the time of the copy deadline and is based on the German market. We therefore expressly reserve the right to make changes. Prices quoted for contractual partners are non-binding price recommendations. Please contact the dealer of your choice to find out its current sales prices.

6. National versions
The international propagation of the world wide web requires that these web pages refer to products or services that are not – or not yet – available in countries outside Germany, or are available there under another name and in another version. Please check whether an agent is listed in your country and contact them directly if required.